Risemode Support

Need help? We’re here for you.

Email us any time at risemodesupport1@gmail.com and we’ll get back to you as soon as we can.

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Frequently asked questions

How do I create or edit habits?

Go to the Today tab and tap the add button to create a habit — choose a name, schedule and reminder time. To edit or remove a habit, open it from your habit list and use the edit options. Check habits off each day to build your streak and earn XP.

How does Risemode Pro work?

Risemode Pro is an optional auto-renewing subscription (monthly or yearly) that unlocks premium features such as advanced AI coaching tools, the AI workout generator, meal suggestions and Future You portraits. Prices are shown in the app before you buy, and payment is charged to your Apple ID.

How do I restore my purchases?

If you reinstalled the app or switched to a new device, open the subscription screen in the app and tap Restore purchases. Make sure you are signed in with the same Apple ID you used for the original purchase.

How do I cancel my subscription?

Subscriptions are managed entirely through Apple. Open Settings → your name → Subscriptions on your iPhone or iPad (or the App Store app), select Risemode, and tap Cancel Subscription. Deleting the app or your Risemode account does not cancel a subscription — it must be cancelled in your Apple ID subscription settings.

How does the AI Coach work?

The AI Coach uses your in-app activity — habits, goals, workouts, sleep and nutrition you’ve logged — to give personalised guidance, daily briefings and weekly reviews. Replies are generated by AI, so treat them as suggestions rather than professional advice. Fair-use limits apply to keep the service reliable.

How does nutrition/photo food analysis work?

Take or choose a photo of your meal and the app sends it securely for AI analysis, which estimates the food name, calories and protein. The photo is used only to generate your estimate and is not stored on our servers. Estimates are approximate — adjust them if they look off.

How does Apple Health integration work?

With your permission, Risemode reads steps, active energy, heart rate, weight, sleep and recent workouts from Apple Health to show your stats and inform coaching. Access is read-only and optional — you can change or revoke it at any time in your device’s Health or Privacy settings.

How do I delete my account and associated data?

In the app, go to Settings → Delete Account. This permanently deletes your cloud backup, AI usage records and cached AI content, and removes your sign-in account. You can also erase on-device data with Settings → Reset All Data. Remember to cancel any active subscription separately through your Apple ID settings.

What should I do if something isn’t working?

First, make sure you have the latest version of the app and a working internet connection, then try closing and reopening the app. If the problem continues, email risemodesupport1@gmail.com with a description of what happened and your device model — we’ll help you sort it out.